Twilio SMS, Phone & VoIP integration for monday.com

Last Updated: July 30, 2026

Incoming calls, SMS automation and AI — powered by Twilio, right inside monday.com!
Designed for small teams that want every call, message and customer record in one convenient place. Built by the team behind the RingCentral SMS & VOIP Phone app, it is our most complete phone experience for monday.com.

• 📞 See the matching monday.com item the moment a call arrives — with the context your team needs to respond.
• 💬 Create unlimited SMS automations for status changes, new items, dates and other workflow events.
• 🚀 Send one-to-one or bulk SMS, reuse message templates, and pick the sending number.
• 🗂️ Automatically sync and log every call and message by phone number — recordings, transcripts and AI summaries included.
• 🧲 Turn unknown inbound callers into new leads, prevent duplicates, and map multiple phone columns.
• 📊 Track activity by week, month, number or teammate, with the latest call and call count right on your board.
• 🤖 Optional AI summarizes calls and conversation history and helps answer item-level questions.

💬 For white-glove setup, custom automations or a feature request contact us!

ℹ️ This is an independent integration and is not affiliated with Twilio. Customers must supply a Twilio account and an eligible phone number. Twilio usage, phone-number and carrier/compliance registration fees are billed separately by Twilio.

What you can do

✨ White-glove phone setup
Already have Twilio? Connect your account and numbers. No account? Our white-glove setup service can provide, provision and configure one for you, select phone numbers, and prepare your workflow so your team can start quickly.

📞 Know who is calling
See the matching monday.com item or customer card the moment a call arrives, with the context your team needs to respond. Assign dedicated numbers to monday.com users or teammates, or create departments and groups to route calls to the right person or team.

💬 Unlimited SMS automation
Create unlimited SMS automations for status changes, new items, dates and other monday.com workflow events. Send one-to-one or bulk SMS, reuse message templates, select the sending number, and keep two-way conversations connected to the right CRM contact.

🗂️ Every conversation in one place
Automatically sync and log calls and messages by phone number. Review the full communication history in item view, play recordings, open transcripts and AI summaries, and see the latest call and call count directly on your board.

📊 Smarter lead management and reporting
Turn unknown inbound callers or messages into new leads, prevent duplicates, map multiple phone columns, and track activity by week, month, number or teammate. Optional AI can summarize calls and conversation history and help answer item-level questions.

Features at a glance

• Two-way Twilio SMS and call history
• Click-to-call and one-to-one SMS from the item view
• Bulk SMS and reusable templates from the board view
• Status- and item-based SMS automations
• Multiple phone-column mapping
• Inbound lead creation with duplicate prevention
• Call recordings, transcripts and summaries
• Latest-call and call-count board columns
• Weekly/monthly communication analytics
• Optional AI summaries and item-level Q&A

What gets installed

• Twilio Communications — Board View
• Twilio Phone & SMS History — Item View
• Send Twilio SMS on status change — Integration recipe
• Ask Twilio History — Sidekick tool

Setup is simple

1. Add the board and item views.
2. Connect or request a Twilio account (we provide white-glove setup).
3. Choose your phone columns and numbers.
4. Start calling, routing and automating from monday.com!

Usage and carrier fees are metered separately by Twilio.

Removing the app

1. Proceed to the installed apps section of your monday.com account.
2. Select the Twilio Phone & SMS app.
3. Use the more […] button to choose to uninstall the app.

Pricing

Paid subscription through monday monetization with a 14-day free trial. Twilio usage, phone-number and carrier/compliance fees are paid separately to Twilio.

Use the form below to contact us with any requests 👇